Dealing with Challenging Situations

To recognise difficulties and conflicts as they arise, to respond appropriately, to be able to keep your emotions in control, and to be ready with the proper conduct– and communication strategies: you will learn all of this in this seminar.


  • Recognizing and assessing in good time: the potential for conflict in conversation 
  • Recognizing conflict resolution styles in yourself and others
  • Controlling your emotions, dealing with the emotions of others 
  • Communicating calmingly 
  • Creating solutions-oriented conversations
  • Dealing with complaints, criticism, and claims 
  • Formulating appropriate criticism 


Individual appointments are only available for coaching sessions. 

Request seminar, training or lecture